Privacy Policy

Introduction

Shanghai FirstOrder Technology Co., Ltd. (“FirstOrder.AI” or “we”) is committed to protecting your privacy. This Privacy Policy explains how we collect and use your information through our mobile or desktop applications (“Apps”).

Data Privacy

We do not store or share any of the content you create with our Apps. We understand that the content you create using our App is personal to you and we are committed to protecting your content and privacy.

Data Privacy for Google user data

When you signin with Google in our Apps, we show your avatar and name in our Apps to indicate the login status, but we never store or share any of your personal information. When you create content with our Apps, your data will locally stored in your Phone and synchronize with your Google Drive. We do not store or share any of your data you created. We understand that the content you create using our App is personal to you and we are committed to protecting your content and privacy.

Screen Recording Feature Description for Authenticator (macOS)

We will only get the live screen when the user want to add 2FA account by scan. Only "Add 2FA account by Scan" feature (by click the right bottom "+" button on the home page) of this app will use screen recording. The purpose of using screen recording is to scan QR code on screen to add 2FA account. We never share the Screen Recording data to any third parties. We don’t record the screen into files and we don’t send any content to a server. We only temporarily store data in the memory of the device, after the scan ends, the content is removed from memory. 

User Privacy

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We do not collect or distribute any personal information (like name, address, debit or credit card, or any bank information) through our Apps. That means we do not collect any kind of information transmitted through our network.

Children Privacy

You must be 4+ years of age or older to use the Apps. We do not knowingly collect personal information from children under the age of 4. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us immediately.

Advertising SDK

We use Google AdMob SDK and Facebook advertising SDK to show advertisements in the Apps. These SDKs may collect and use information about your device, such as your IP address, device identifier, and advertising identifier. Please refer to the respective privacy policies of Google and Facebook for more information.

App’s Content Storage

We use the Firebase of Google to store the contents of the App. We may update the contents on a regular basis from server storage. We do not collect or store any personal information in the content storage.

Information we automatically collect

Device Information: We may collect information about your mobile device, including its model, operating system type and version, unique identifiers, language, mobile network information, and the Internet Protocol (IP) address through which you accessed the Service.

Analytical Data

We may use third-party analytics tools, such as Firebase by Google for A/B testing, Crashlytics & Answers by Fabric for capturing crash reports and retention tracking. For example, we may record the frequency and scope of your use of the Service, the duration of your sessions, the interactions you make with the Serviceʼs interface, etc.

Customer Support

When you request customer support, we ask for your email address and other contact information, so that we can get back to you with our response regarding your feedback. We may also collect information regarding your support request to assist us in resolving your issue. We also collect information regarding your support request. You can contact us with any questions or comments directly at: feedback@firstorder.ai.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Your continued use of the Apps after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy. We may update this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you by posting the new Privacy Policy. We encourage you to review this Privacy Policy periodically for any updates or changes.

Contact Us

If you have any questions about this Privacy Policy or our practices, you can contact us at: feedback@firstorder.ai.

Last updated on 1st September 2023.
We take the privacy of our users seriously and are committed to protecting your personal information. Thank you for using our App.